Privacy Statement

Shadow Shopper Privacy Statement

Sights on Service Inc. (“Shadow Shopper”, “us”, “our” or “we”) takes your privacy very seriously and treats all your personal information with great care. It is recommended that you read this Privacy Statement carefully. If you have additional questions or would like to receive further information on your personal data protection, please feel free to contact us at privacy@shadowshopper.net.

Use of This Website by Children

The website is not directed to individuals under the age of eighteen (18). Shadow Shopper does not knowingly collect data relating to individuals less than the age of eighteen.

About Shadow Shopper

Shadow Shopper is specialized in providing tailored market research and analyses regarding customer satisfaction for businesses. For that purpose, Shadow Shopper collects secret shopping evaluations, provides audits, and consultancy services (“the Services”). These Services are provided online, on-site, and on the telephone.
What personal data does Shadow Shopper collect and process?: “Personal data” means any information which relates to a living, identifiable person. It can include names, addresses, telephone numbers, e-mail addresses or any other information relation to that person or a combination of information, which, it put together, means that the person may be identified.
How We Use Your Information: We will only use your information if we have your permission or we have another legal reason for using it. These reasons may include: 1. If we need to pursue our legitimate business interests; 2. To create or perform an agreement we have with you; 3. Ensure security and integrity to the extent personal information is reasonably necessary and proportionate to these purposes; 4. Where required by law; 5. To verify or maintain the quality or safety of the Services; 6. To establish, utilize or defend our legal rights.
We may use your personal information to: 1. Create and maintain an account for you so that you can use our Services; 2. To identify you as a user of the account; 3. To create a shopper profile; 4. Provide customer service; 5. To process payments.

Sale of Personal Information

We do not sell and will not sell your personal information.
How We Collect Your Information: We collect most of this personal information directly from our clients and independent contractors for whom we provide Services, as well as from you by telephone, written correspondence through the mail, email or fax, or other information available online. However, we may also collect information: 1. From your transactions with us; 2. From our shopper portal; 3. From activity on our website.

How We Share Your Information

Shadow Shopper may share personally identifiable information it collects with its employees who need to know that information to provide services to you. Except as provided below, Shadow Shopper does not share or disclose any personally identifiable information to any company or marketing group external to Shadow Shopper. Shadow Shopper may, however, share aggregate information with other persons or entities for purposes determined by Shadow Shopper to be appropriate under the law. For example, Shadow Shopper may share your personal information with third parties to the extent it is reasonably necessary to manage or service your account, process payment, fulfill a transaction, provide customer service, or as otherwise authorized by law. Aggregated information may be derived from your personal data but does not directly or indirectly reveal your identity.

Further, Shadow Shopper may disclose personally identifiable information (i) to another entity with which Shadow Shopper enters or reasonably may enter into a corporate transaction, such as, for example, a merger, consolidation, acquisition, or asset purchase, (ii) to a third party pursuant to a subpoena, court order, or other form of legal process or in response to a request by or on behalf of any local, state, federal, or other government agency, department, or body, whether or not pursuant to a subpoena, court order, or other form of legal process, or in connection with litigation brought against, or on behalf of, Shadow Shopper, where appropriate, (iii) to a third party if determined by Shadow Shopper in its sole judgment that such disclosure is appropriate to protect the life, health, or property of Shadow Shopper or any other person or entity, all in compliance with applicable law, (iv) to third parties as authorized or designated by you, or (v) to conduct any other legitimate business activity not otherwise prohibited by law The foregoing is not intended to obviate or displace any legal obligations or duties applicable to Shadow Shopper.

How does Shadow Shopper protect your data?

Shadow Shopper greatly values the security of your personal data. Shadow Shopper has implemented physical, technical and administrative security safeguards to protect against the unauthorized release of or access to personal information. We employ internal and external system safeguards designed to protect confidentiality and security of personal information.

Can this privacy statement be changed?

This privacy statement is subject to change at any time. Notice of any new or revised Privacy Notice, as well as the location of the new or revised statement, will be posted on the website after the change. It is the obligation of users visiting the website before the change to learn of changes to the Privacy Notice since their last visit.

How long does Shadow Shopper keep your personal data?

Shadow Shopper does not retain your personal data for longer than is necessary to fulfill the purposes described in this Privacy Statement or as otherwise required for legal compliance purposes.

Your Legal Rights

The right to access personal information - You have the right to submit a verifiable request for access to your personal information that we collected about you, subject to certain exceptions. This may include the categories and specific pieces of information collected, the sources of that information and the business or commercial purpose for the collection or disclosure of that information.

The right to request correction of personal data data we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

The right to request deletion of personal information - You have the right to request that we delete your personal information, however, state and federal law may prohibit us from deleting personal information, which Shadow Shopper will disclose to you. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.

The right to request restriction of processing of your personal data - This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

The right to request the transfer of your personal data to you or to a third party - We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

The right to withdraw consent at any time where we are relying on consent to process your personal data – however, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Rights related to automated decision making and profiling - 'Automated Decision Making' refers to a decision which is taken solely on the basis of automated processing of your personal data. This means processing using, for example, software code or an algorithm, which does not require human intervention. We may use automated decision making to match you to and provide you with relevant shops in our system. You can ask not to be subject to a decision which is based solely on automated processing but only where that decision produces legal effects concerning you or otherwise significantly affects you. Your right to obtain human intervention or to contest a decision does not apply where the decision which is made following automated decision making is necessary for entering into or performing a contract with you; is authorized by law; and there are suitable safeguards for your rights and freedoms; or is based on your explicit consent. However, in these situations you can still obtain human intervention in the decision making, and we will ensure measures are in place to allow you to express your point of view, and/or contest the automated decision.

The right to non-discrimination - We will not discriminate against you if you exercise any of these rights.

The right to an authorized agent – You can designate an authorized agent to make any of these requests by providing your express written authorization. We must be able to verify your identity and the authorization must include the authorized agent’s name, address, telephone number, and email address (for providing the personal information collected or to respond to a request for deletion).

How to Exercise Your Rights

If you wish to exercise any of these rights or have any questions or comments about this Privacy Statement, please contact Shadow Shopper by doing one of the following:

1. You may send your request to privacy@shadowshopper.net.

2. By calling us at (270) 681-6302.

Shadow Shopper shall respond to your request without undue delay, but in any case, within one month of receipt of the request. That period may be extended by two further months where necessary, considering the complexity and number of the requests. Shadow Shopper shall inform you of any such extension within one month of receipt of the request, together with the reasons for the delay.

Data Controller

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please send an e-mail to privacy@shadowshopper.net or send correspondence to the address below:

Shadow Shopper Data Protection Officer
6228 Lakeview Dr
Guymon, OK 73942

Changes to this policy

We will update this privacy statement when necessary to reflect feedback, changes in our Services, or legal changes. When we post changes to this privacy statement, we will revise the “Updated Date”.

If there are material changes to the privacy statement or in how we will use your personal data, we will notify you by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this privacy policy to learn how Shadow Shopper is using your information.